# VES Digital

> AI readiness and reliability for enterprise ecommerce.

Ecommerce, ready for AI shoppers. And monitored, so you hear about failures before your customers do.

VES Digital helps enterprise retailers, and the agencies that build for them, prepare their platforms for AI-driven shopping and keep revenue flowing as releases get bigger.

Trusted on enterprise programmes for: Harrods, John Lewis, Arsenal FC, The White Company, Jewson.

## What’s changing

Two shifts are changing ecommerce faster than most platforms can keep up.

- **AI agents now shop for customers.** Assistants such as ChatGPT, Gemini and Perplexity search, compare and increasingly buy on a customer’s behalf. They read product feeds, structured data and policies, not your storefront. If that data is missing or wrong, **your products don’t show up**.
- **Releases are bigger than anyone can review.** AI-assisted development means each release carries more change than a team can check line by line. Without monitoring built around revenue, **customers find the problems first**, and it shows up as lost orders.
- **Nobody is watching the new channel.** Few teams can see **what AI agents do on their site**: which products they read, where they fail, or how much revenue they bring in.

## How we help

### AI agent readiness

We help AI shoppers find your products, understand them and buy. We review how your platform looks to AI agents, fix the gaps, and connect it to the protocols agents use to complete a purchase.

- Product feed audit and fixes
- Structured data for products, prices, stock and policies
- Machine-readable shipping, returns and pricing
- Integration with agent and checkout protocols, including MCP

Works with: Schema.org, Google Merchant Center, Model Context Protocol, Agentic Commerce Protocol, Stripe.

### Monitoring & reliability

We help you catch failures before your customers do, measured in revenue. We set up monitoring around the journeys that make money, including traffic from AI agents, and report on it in orders and revenue.

- Go-live support for launches, migrations and peak trading
- Round-the-clock checks on checkout and other revenue journeys
- Error tracking with alerts that matter
- Reporting on AI agent traffic and the revenue it brings

Works with: Sentry, Checkly, Datadog, Grafana, OpenTelemetry.

## How we work

Most clients start with a single launch, then keep what works.

1. **Go-live assurance** (for a launch, migration or peak): A fixed period of monitoring around a critical moment: revenue journeys tested around the clock, alerts tuned, and a clear report afterwards.
2. **Reliability retainer** (ongoing): We keep the monitoring running and improving: checks on every release, alert tuning, and a monthly report in orders and revenue.
3. **AI agent module** (when you’re ready for ai shoppers): Readiness work on feeds, data and policies, plus reporting on AI agent traffic and the revenue it brings. It builds on the monitoring already in place.

## How we monitor

Good monitoring comes down to four decisions most setups get wrong.

- **No blind spots:** Every storefront, market and environment covered, with sampling and data retention set so **costs stay under control**.
- **Privacy-safe detail:** Logs and session replays detailed enough to fix checkout issues, **without storing personal data you shouldn’t keep**.
- **Clean numbers:** Bots, AI agents and our own test traffic separated out, so reports show real customers and **tests never create fake orders**.
- **Alerts worth acting on:** Fewer alerts, each tied to a revenue journey, so **the important ones get attention**.

## Case studies

### Monitoring a new storefront through every market launch.

Specialist retailer, several European markets. Monitoring & reliability. Built with Checkly, Sentry.

- **The challenge:** A specialist retailer was moving to a new Shopify storefront one European market at a time. Each launch needed close watching, but checking every market at full speed would have needed more than three times the browser runs in its monitoring plan.
- **What we built:** 81 checks in five layers, from “is it up?” to “can I shop?”: availability, certificates and DNS, stock, prices and search, and real-browser shopping journeys. Sentry shows what real visitors run into: errors, failed requests and page speed, per market. The market that is launching gets checked fast, settled markets move to a slower schedule, and alerts go to the team’s chat.
- **The result:** At the first review, **100% availability** across the live markets that week, and **three gaps found and closed**: error tracking had gone silent for four days when its quota ran out, nothing was watching certificates or DNS (24 monitors added at no extra cost), and the team’s own visits were being counted as customer traffic.

### Monitoring that explains what broke and how to fix it.

Barbershop chain, Romania. Monitoring & reliability. Built with Checkly, Sentry, AI agent.

- **The challenge:** A growing chain of barbershops needed to know when its website stopped working, and what to do about it, without someone watching it full time.
- **What we built:** A monitoring pipeline built on Checkly synthetic checks and Sentry error tracking. An AI agent reviews new errors and repeated check failures, works out the likely cause, and suggests a solution or a code fix.
- **The result:** Instead of raw alerts, the team receives **a short explanation of what went wrong and a proposed fix** to review.

## About us

The specialist piece your programme is missing.

VES Digital is an ecommerce consultancy specialising in AI readiness and reliability for enterprise commerce platforms.

Our work is built on **twelve years** of delivering enterprise ecommerce programmes for UK retail and sport brands. We work with brands directly, and with the agencies and system integrators that build for them.

### For agencies and integrators

We work as a specialist partner inside your programmes. You keep the client relationship and lead the delivery; we bring the AI readiness and monitoring expertise, without you carrying it on the bench.

- Billed as a line item in your statement of work
- Your client relationship and delivery process stay yours
- Specialist expertise without the cost of a permanent team

Work for a brand? We also work directly with in-house ecommerce and engineering teams.

## FAQ

**Do you work with agencies or directly with brands?** Both. With agencies and system integrators, we work inside your programme under your delivery lead. With brands, we work directly with your ecommerce and engineering teams.

**What does AI agent readiness involve in practice?** We check what AI assistants can read about your products, prices, stock and policies, fix what is missing or inconsistent, and connect your platform to the protocols agents use to complete a purchase.

**Who works on an engagement?** Every engagement is led by a senior commerce architect and scoped to fit alongside your existing team, so it’s clear from the start who does what.

**Which ecommerce platforms do you work with?** Composable and custom platforms. Our work centres on your product data and your revenue journeys, so it fits most enterprise setups.

**Where do you work?** We work with commerce teams in the UK and across Europe.

**How is the work priced?** Per engagement. Go-live assurance has a fixed scope for a fixed period; retainers are monthly. We’ll give you a clear quote after a first call.

**How established is AI agent readiness?** The commerce delivery behind our work goes back twelve years. Shopping through AI agents is new for everyone; we’re doing this work now and we’re open about what has and hasn’t been done before.

## Contact

- Book a call: https://cal.com/vesdigital
- Email: hello at vesdigital dot ro
- Website: https://vesdigital.ro/